Updated on 1st March 2026
1. Definitions
Buyer – The person who buys or agrees to buy Goods from the Seller.
Conditions – The terms and conditions of sale / rent as set out in this document and any special terms and conditions agreed in writing by the Seller.
Goods – The articles which the Buyer agrees to buy / rent from the Seller, as set out in our quotation / invoice agreement.
Matting – is a ground surface covering product.
Price – The price for the Goods, excluding VAT and any carriage packaging and insurance costs.
Seller – means Elite GSS Ltd, White House Farm, Begwary Lane, Begwary, Bedfordshire, England, MK44 2NX.
Site – The property or land where the Goods is to be delivered or collected, loaded or unloaded, to work on, travel over, be transported over, be erected or dismantled on.
1.1
These terms and conditions govern the sale and purchase of products through our website.
For hire enquiries, please contact us or refer to the Construction Plant-hire Association (CPA) Terms & Conditions.
2. Conditions
2.1 These conditions shall form the basis of the contract between the Seller and the Buyer in relation to the sale of goods, to the exclusion of all other terms and conditions including the Buyer’s standard conditions of purchase or any other conditions which the Buyer may purport to apply under any purchase order or confirmation of order or any other document.
2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods from the Seller pursuant to these conditions.
2.3 Acceptance of delivery of the Goods shall be deemed to be conclusive evidence of the Buyer’s acceptance of these conditions.
2.4 These conditions may not be varied except by the written agreement of (a director of) the Seller.
2.5 The conditions represent the whole of the agreement between the Seller and the Buyer. They supersede any other conditions previously issued.
3. Price
The price shall be the price quoted on the Seller’s confirmation of order. The price is exclusive of VAT which shall be due at the rate in force on the date of the Seller’s invoice. Prices are only valid for 28 days and may vary depending on currency fluctuation.
4. Payment, interest, charges
4.1 Payment of the price and VAT shall be due within 30 days of the date of the Seller’s invoice.
4.2 Interest on overdue invoices shall accrue from the date when payment becomes due calculated on a daily basis until the date of payment at the rate of (8%) per annum above the Bank of England base rate from time to time in force. Such interest shall accrue after as well as before any judgement.
4.3 The Buyer shall pay all accounts in full and not exercise any rights of set-off or counter-claim against invoices submitted by the Seller. Any third parties costs will be added to the outstanding bill.
4.4 The Buyer shall fully indemnify the Seller for all reasonably incurred costs, including legal fees, incurred by the Owner for enforcing the terms of the Contract including recovery of unpaid invoices.
4.5 The Seller reserves the right to charge the Buyer a £100 administration fee for any invoices not paid by their due date.
5. Goods
5.1 The quality and description of the Goods shall be as set out in the Seller’s confirmation or order, invoice or agreement.
5.2 The Buyer must be aware of potential thermal expansion and contractions, which can affect product dimensions and performance during use of Matting. It is the responsibility of the Buyer to account for these changes during installation and use. The Seller accepts no liability for issues arising from thermal movement, including but not limited to surface irregularities, misalignment, or spacing issues.
6. Warranties
The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller in the confirmation of order. Except where the Buyer is dealing as a consumer {as defined in section 12 of the Unfair Contract Terms Act 1977}, all other warranties, conditions or terms relating to fitness for purpose, quality or condition of the Goods are excluded.
7. Delivery of the Goods
7.1 Delivery of the Goods shall be made to the Buyer’s address. The Buyer shall make all arrangements necessary to take delivery of the Goods on the day notified by the Seller for delivery.
7.2 The Seller undertakes to use its reasonable endeavours to dispatch the Goods on an agreed delivery date, but does not guarantee to do so. Time of delivery shall not be of the essence of the contract.
7.3 The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods. If short delivery does take place, the Buyer undertakes not to reject the Goods but to accept the Goods delivery as part performance of the contract.
7.4 If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific delivery date has been agreed, when the Goods are ready to dispatch, the Seller shall be entitled to store and insure the Goods and to charge the Buyer the reasonable cost of so doing.
7.5 The Buyer shall be responsible for the unobstructed access and egress to the Site, and where applicable any access road to the Site and, unless otherwise agreed in writing, for unloading and loading of the Goods at the Site or on the access road; and any personnel supplied by the Seller for such unloading and/or loading shall be deemed to be under the direction and control of the Buyer. Such personnel shall for all purposes in connection with their employment in the unloading and/or loading of the Goods be regarded as the servants or agents of the Buyer who shall be solely responsible for all claims arising in connection with unloading and/or loading of the Goods by, or with the assistance of, such personnel.
7.6 If the Seller attends Site and cannot deliver, install, collect and recover Goods due to the Buyers non-compliance with Clause 7.5, an aborted journey cost will apply to 100% of the quoted transport/installation and removal/collection costs plus storage and insurance costs.
8. Acceptance of the goods
8.1 The Buyer shall be deemed to have accepted the Goods 24 hours after delivery to the Buyer.
8.2 The Buyer shall carry out a thorough inspection of the Goods within 24 hours of delivery and shall give written notification to the Seller within 5 working days of delivery of the Goods of any defects, which a reasonable examination would have revealed.
8.3 Where the Buyer has accepted, or has been deemed to have accepted the Goods, the Buyer shall not be entitled to reject Goods which are not in accordance with the Contract.
9. Title and risk
9.1 Risk shall pass to the Buyer on delivery of the goods to the Site.
9.2 Notwithstanding the earlier passing of risk, title in the Goods shall remain with the Seller and shall not pass to the Buyer until the amount due under the invoice for them including interest and costs have been paid in full.
9.3 Until title passes the Buyer shall hold the Goods as bailee for the Seller and shall store or mark them so that they can at all times be identified as the property of the Seller.
10. Distance contracts: Cancellation rights
10.1 The Buyer may withdraw an offer to enter into a contract with the Seller through the Seller’s website or cancel a contract entered with the Seller through the Seller’s website (without giving any reason for the Buyer’s withdrawal or cancellation) at any time within the period:
(a) beginning upon the submission of the Buyer’s offer; and
(b) ending at the end of 14 days after the day on which the Goods come into the Buyer’s physical possession or the physical possession of a person identified by the Seller to take possession of them (or, if the contract is for delivery of multiple Goods, lots or pieces of something, 7 days after the day on which the last of those Goods, lots or pieces comes into the Buyer’s physical possession or the physical possession of a period identified by the Buyer to take possession of them).
10.2 In order to withdraw an offer to contract or cancel a contract on the basis described in this Section 10, the Buyer must inform the Seller of their decision to withdraw or cancel (as the case may be). The Buyer may inform the Seller by means of any clear statement setting out the decision. To meet the cancellation deadline, it is sufficient for the Buyer to send communication concerning the exercise of the right to cancel before the cancellation period has expired.
10.3 If the Buyer cancels a contract on the basis described in this Section 10, the Buyer must send the Goods back to the Seller (to the address the Seller specifies) or hand them over to the Seller or a person authorised by the Seller to receive them. The Buyer must comply with their obligations referred to in this Section 10 without undue delay and in any event not later than 14 days after the day on which the Buyer informs the Seller of their decision to cancel the contract. The Buyer must pay the direct cost of returning the Goods.
10.4 If the Buyer cancels an order in accordance with this Section 10, the Buyer will receive a full refund of the Price paid to the Seller in respect of the order including the costs of delivery, minus a handling charge (10% of the Price), except:
(a) if the Buyer chose a kind of delivery costing more than the least expensive kind of delivery that the Seller offers, the Seller reserve the right to retain the difference in cost between the kind of delivery the Buyer chose and the least expensive kind of delivery that the Seller offers; and
(b) if the Goods are not returned in the same condition as received. For the avoidance of doubt this includes that they must be stacked/strapped as delivered. If the Buyer fails to do so the Seller may recover that amount from the Buyer up to the Price. The Seller may recover that amount by deducting it from any refund due to the Buyer or require the Buyer to pay that amount direct to the Seller.
(c) If the value of the Goods returned by the Buyer is diminished by any amount, as a result of the handling of those Goods by the Buyer, beyond what is necessary to establish the nature, characteristics and functioning of the Goods, the Seller may recover that amount from the Buyer up to the Price. The Seller may recover that amount by deducting it from any refund due to the Buyer or require the Buyer to pay that amount direct to the Seller.
(d) as otherwise provided in this Section 10.
10.5 The Seller will refund money using the same method used to make the payment, unless the Buyer has expressly agreed in writing otherwise. In any case, the Buyer will not incur any fees as a result of the refund.
10.6 Unless the Seller has offered to collect the Goods, the Seller will process a refund due to the Buyer as a result of a cancellation on the basis described in this Section 10 within the period of 14 days after the day on which the Seller receives the returned Goods or (if earlier) after the day on which the Buyer supplies to the Seller evidence of having sent the Goods back. If the Seller has not sent the Goods to the Buyer at the time of withdrawal or cancellation or have offered to collect the Goods, the Seller will process a refund due to the Buyer without undue delay and, in any case, within the period of 14 days after the day on which the Seller is informed of the withdrawal or cancellation.
10.7 The Buyer will not have any right to cancel a contract as described in this Section 10 insofar as the contract relates to:
(a) the supply of goods which are liable to deteriorate or expire rapidly;
(b) the supply of non-prefabricated goods that are made on the basis of an individual choice of or decision by the Buyer, or goods that are clearly personalised;
(c) the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, where such goods have been unsealed by the Buyer; or
(d) the supply of goods which are, or have been used for their intended use and are therefore deemed as second hand and used goods.
11. Our details
11.1 This website is owned and operated by Elite GSS Ltd under the MultiMatts brand name.
11.2 We are registered in England and Wales under registration number 08897553, and our registered office is at White House Farm, Begwary Lane, Begwary, Bedford, Bedfordshire, MK44 2NX, United Kingdom
11.3 Our principal place of business is at White House Farm, Begwary Lane, Begwary, Bedford, Bedfordshire, MK44 2NX, United Kingdom
11.4 You can contact us:
(a) by post, using the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website from time to time; or
(d) by email, using the email address published on our website from time to time.
Marketing and Communication
All emails will be sent out to our subscribers, who have explicitly opted-in (gave their consent) to receive newsletters from MultiMatts Ltd, who are part of a group of companies.
Consent is freely given by people subscribing to our list meaning that signing up to our list is optional. The user will clarify if they have consented to receive our newsletters.
During the sign-up stage the user will have the option to tick a box which means that they have accepted our terms and conditions. At this stage in the process, by ticking the box they have also confirmed that they’d like to receive updates, special offers and product information from us through our newsletters sent by email.
The names and email addresses collected in the sign-up process will be filed into a database and from this our emails/newsletters will be sent out to the subscribers who have given us consent to receive our newsletters.
If subscribers wish to unsubscribe to our list; this can be done by clicking the “Unsubscribe” button in the footer of our emails or contacting us, where the user will be removed from our database and list.
Discount Offer for new customers from MultiMatts
Use of the discount offer
The discount offered through the website during the sign-up process is valid for a single use only and applies to orders with a minimum subtotal of £1,500. This offer cannot be combined with any other discounts, promotions, or price reductions, and may only be used once per customer.
‘Discount applies to new customers only. Existing customers please contact us for a quote.’
How to redeem the discount
After you have signed up to our newsletter, you will receive a discount code. If placing an order through our website, you will need to apply your discount code when directed to the checkout. Once you have done this, the website will automatically take the discount off from your total order cost.